Question 1

The calendar won't let me select the dates I require my animals to stay for, does this mean you are full?

Accepted Answer

If you can't select the dates you require your animals to come and stay for we are either full or closed for that period. In a few instances, we may have space as the booking system enables Hug A Bunny Hotel to split the stay over a few hutches/enclosures that you as a customer cannot select so it's always worth double-checking with us to see if we can do this.

Question 2

My Rabbit will be vaccinated by the time our holiday comes round but not at the time of booking how do I ensure I can set up my profile without having the vaccination certificate?

Accepted Answer

Ensure you have selected that your rabbit is vaccinated when you set up your profile, put in the date when your next vaccination is due and upload a copy of a blank bit of paper, please do however ensure that the actual vaccination is uploaded prior to your stay.

Question 3

What happens if my animal gets ill whilst staying at Hug A Bunny Hotel?

Accepted Answer

At Hug A Bunny Hotel we care for every animal as if they were our own. Any sign of a change in behaviour we will immediately try to make contact with the owners. At the same time we will make our way to our preferred vet, who specialises in treating small animals. All vets fees due are to be paid in full by the owners, as per our T&C's.

Question 4

Do I need to bring my own water and food bowls?

Accepted Answer

All food and water bowls/bottles will be provided by Hug A Bunny Hotel, unless you have specific requirements and prefer to bring your own. We take no responsibility should these items get damaged or broken. It will be your responsibility to remember them as you collect your animal

Question 5

What food do you provide at Hug A Bunny Hotel for Rabbits and Guinea-Pigs?

Accepted Answer

We use Science Selective and Burgess Excel as our preferred food of choice for rabbits and guinea-pigs. We also supply Forage and treats from our shop.

Question 6

How frequently will the hutch/enclosure be cleaned out during my animals stay at Hug A Bunny Hotel?

Accepted Answer

All cages are fully cleaned every other day but spot cleaned everyday, sometimes more frequently if required.

Question 7

Why does my rabbit require to be vaccinated prior to it's stay at Hug A Bunny Hotel?

Accepted Answer

All rabbits require to be fully vaccinated for Myxomatosis and Combined RHD prior to their stay at Hug A Bunny Hotel for their and other rabbits health and wellbeing. If proof of vaccination status cannot be proved your animal boarding may be cancelled.

Question 8

What should I do if I'm running late to pick up or drop my animal off?

Accepted Answer

Please call us on  +44 7890 989 575 as soon as you know you are going to be late. We ask that you arrive at your allotted pick up or drop off time as per your confirmation email.

Question 9

What types of hay/grass do you use at Hug A Bunny Hotel?

Accepted Answer

We use 3 different types; Fresh Meadow hay (which we also sell), Timothy coarse and soft cut hay and Readigrass.

Question 10

Do you offer discounts based on length of stay?

Accepted Answer

At Hug A Bunny Hotel, our primary focus is on providing top-notch, individualized care for your beloved furry friends. While we do not offer discounts based on the length of stay, we believe that our competitive pricing and exceptional services more than compensate for it. Our rates are designed to reflect the high level of care and attention every guest receives, ensuring a comfortable and enriching experience. Whether it's a short stay or an extended visit, you're assured the same great value and commitment to quality.

Question 11

During cold weather how do you keep the animals warm?

Accepted Answer

At Hug a Bunny we have 3 hotels each set at different temperatures for your pets requirements.

Wonky Warren is our unheated hotel for outside living guests although it is still fully insulated and has a heater to keep it above freezing. We also supply heat pads for them extra chilly days!

Meadow View is our fully heated climate controlled bunny hotel, suitable for house rabbits. Fully insulated and double glazed.

Piggie Paradise is our fully heated climate controlled piggie hotel, suitable for indoor Guinea Pigs. Fully insulated and double glazed. This is also where we have space for hamster/gerbil cages.

Question 12

During hot weather how do you keep the animals cool?

Accepted Answer

All 3 of our Hotels have cooling fans, and if necessary we add ice pods to each enclosure.
Due to all our Hotels being well insulated, this helps with keeping it cool inside for our guests.
For extreme hot periods, we monitor temperatures on an hourly basis and regularly check in on each guest day and night.

Question 13

Is there a required minimum amount of days in order to book my animal?

Accepted Answer

No we don't have a limit on stay, we have had day visitors in the past so everyone is welcome no matter how long the stay.

FREE DELIVERY ON ORDERS OVER £35

Hug a Bunny Hotel

Luxury Rabbit and Guinea Pig Holiday Boarding

FAQ's