Terms & Conditions

 

Payments

We require a deposit of 35% of the total price to secure your booking.

The balance of your pets holiday can be paid in full on arrival. We can only accept cash at this time.

 

Reducing Days

A boarding contract is active once a deposit is paid and your booking is in the diary. The remaining balance for your pets holiday is still required if you decide to reduce the number of days booked during school holiday periods. These are our busiest times and we can't re-fill places where we have referred previous enquirers on to other boarders that we know.  

 

Cancellations

We appreciate as much notice as possible, by email or Phone, if you need to cancel your booking.  Please note that deposits are non-refundable and non-transferable for future dates.

A cancellation or a ‘no-show’ on the expected date of arrival, may result in you being invoiced for any remaining balance for that booking.

 

Pet Carriers

Please bring your rabbits in a fully operational pet carrier intended for transporting animals.

 

Checking-In and Checking-Out times

Our opening hours are on our website and are by an agreed appointment time only.

If you are running late you must phone us to let us know asap - as we fit these appointments around other commitments. Sometimes an alternative appointment may have to be arranged.

 

Bank Holidays

If you are dropping your pets off or collecting on a Bank Holiday it is important that you arrive at the agreed appointment time, as we like to enjoy our Bank Holidays too!

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Extra Days

If your journey is delayed and you need an extra night/s we will do all we can to accommodate your pets. Any extra days are charged at the normal daily rate.

We do not refund for 'unused' days if you collect your pet early.

 

Please don't assume that you can add additional days before/after the quoted dates without checking we have availability first.

 

Sickness

If your pet becomes ill, we will take them to see our vet and proceed in their best interest (or your vet if it is in Camberley).

Any costs will be payable by you when you return.

We charge £10 for attending each vet appointment and .45p per mile if we use an Out-of-Hours Vets. Please be aware the O-O-H Vets charge around £125 for the initial consultation.

Pets that fall sick who require round the clock syringe feeding may need to be admitted to the veterinary surgery where they can receive 24 hour nursing care.  Rabbits who start to show symptoms of anything contagious will be quarantined at the vets whilst receiving care.

We do not refund for any remaining boarding fees and you will still be liable for any veterinary fees incurred including cremation.

 

If your rabbit has been sick and seen a vet within 7 days of their boarding date, we need assurance from your vet that they are fit to board with us.

 

Sadly, small animals can pass away very quickly even after receiving medical treatment. Should this happen, we will contact you immediately to discuss your wishes. Hug A Bunny Hotel accept no liability in the unlikely event that this may happen.

 

Fighting

We will contact you immediately if your bonded rabbits start fighting. They will be separated at once and be boarded separately for the remainder of their stay. Our single daily rate applies for the use of an additional suite.

Abandoned Pets

If you don't collect your rabbits within 7 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender them to a rehoming service.

 

We have the right to refuse boarding and your deposit is non-refundable if:

• You can't provide proof of vaccinations or first time/overdue vaccinations were given less that 21 days before your pets arrival date

• Pets are showing signs of Snuffles, mite/lice infestation, illness, injury, are on a course of antibiotics for something that could be contagious or arrive with a dirty, wet or matted bottom

• You don't agree with our Terms and Conditions or our Data Protection Policy.

 

Terms and Conditions and Our Data Protection Policy.

To board your pets with us you must agree to our Terms and Conditions and our Data Protection Policy. These are available to view BEFORE making a booking. Unfortunately, we can't take a booking or board your rabbit if you don't agree, as we need this data for some of our legal records.

 

You enter into a Boarding Contract once you have paid your deposit.

By paying your deposit and later signing our booking form, you confirm that you agree to our terms and conditions for this and any repeat bookings at the Hug A Bunny Hotel.

 

Pet owners must accept that accident, injury, illness, mite infestation (as hay & straw are natural products). themselves whilst visiting and boarding at Hug A Bunny Hotel are their responsibility and that Hug A Bunny Hotel are released of any and all such liabilities. It is the pet owners responsibility to keep themselves updated of our terms and conditions before making a booking.